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Terms & Conditions

Welcome to the Cherished Heart Jewellery website. We hope you enjoy your visit. Please read these terms carefully. By placing an order with Cherished Heart Jewellery you are agreeing to comply with and be bound by the terms and conditions outlined below.

The use of the word ʻweʼ or ʻusʼ refers to Cherished Heart Jewellery, the owner of this website. The word ʻyouʻ or ʻyourʼ refers to the user or viewer of this website.

The content of this website is for general information use only. We reserve the right to change prices, products and content at any time without notice. We will honour prices held at the original time of order.

It is your responsibility to ensure that the products or services you choose meet your requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Many of our items are personalised. We will specifically follow your instructions and will not be held responsible for any element of mis spelling in doing so. It is your responsibility to check the order form to confirm all details of the order are correct.

Payment of the goods shall be made when you place your order. We will not commence work on your order until payment has been received.

Cherished Heart Jewellery are not liable for any loss or damage suffered as a result of negligence by the customer. Jewellery is not suitable for young children as could pose a choking hazard. If an order is placed for childʼs jewellery it is the responsibility of the customer to ensure this is kept until the child is old enough.

From time to time this website may include links to other websites. These links are provided for convenience and it does not signify that we endorse these websites or have any responsibility for their content.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Timescales, Delivery and Postage

All personalised items are hand made to order. It is your responsibility to check in advance that the timescales you require can be met.

We aim to despatch impression kits within 48 hours of receipt of your order.

We aim to post all completed orders within 3 weeks of receipt of the prints.

We reserve the right to extend these timescales during busy periods such as Mothers Day, Christmas, Fathers Day.

Postage charges are:-

Personalised Jewellery requiring an at home print taking kit (Fingerprint Jewellery, Hand and Footprints, Paw Prints)
£9.50. This price includes 1st class Royal Mail delivery of your print taking kit, a postage paid envelope to return fingerprint moulds and Royal Mail Next Day Special delivery of your finished piece. This ensures delivery by 1pm the next working day and is insured with compensation up to £500.

Personalised Jewellery not requiring a print taking kit (Kiss Prints, Mini Masterpiece or repeat customer where we already have the prints) or taking prints in person at an appointment or event.
£7.50. Your finished piece will be posted by Royal Mail Next Day Special delivery. This ensures delivery by 1pm the next working day and is insured with compensation up to £500.

Personalised Names and Initials Jewellery or Non Personalised Jewellery (beads etc)
Either £7.50 Next Day Special delivery or £4.50 Royal Mail Signed for. Please note that Royal Mail does not insure jewellery that has not been sent by Special Delivery and if you choose this option we cannot be held responsible if the package goes missing.

Lost or delayed packages

We cannot take responsibility for any packages lost or delayed by Royal Mail. If your order does not arrive within the delivery timescale please contact us at . We will try to track the parcel with Royal Mail and follow standard Royal Mail guidelines. A parcel can usually be declared lost after approx 3 weeks. We will then consider replacement or refund at our discretion.

Cancellations and Returns

If you would like to cancel your order we can offer a full refund providing the impression kit has not already been despatched. You will receive this refund in full within 30 days. If the impression kit has already been despatched, a cancellation charge of £10 will apply to cover admin and the mail order kit. If we have already started work on your order, we regret that the order cannot be cancelled. Each item is made to order by hand and silver clay cannot be re-used once it has been fired.

We are confidant that you will be happy with your purchase and we will do everything to exceed your expectations. We cannot accept returns on bespoke / made to order / personalised orders. The exception to this is the unlikely event that goods are damaged, faulty or we have not supplied the item ordered. Please note it is your responsibility to check the order when making it including any personalisation details and also when receiving the finished item. If we have made a mistake on your order please inform us within 7 days of delivery. You can email us at and we can confirm instructions for returning your item(s).

Distance Selling - By law customers have the right to cancel a contract at any time up to 7 working days after the day of delivery. Some types of good are exempt from this right to cancel and this includes personalised and made to order items. If returning non personalised / made to order goods, the customer is responsible for the costs incurred in returning them unless the goods are faulty or have been supplied in error. Non personalised items must be returned within 28 days of the date of purchase and must be in the same condition as they were sold

Personalised items cannot be returned if a customer simply changes their mind and does not like the product.

Products and care of products

The customer acknowledges that pure 99.9% silver is softer than 92.5% sterling silver and therefore needs to be handled with care. Cherished Heart Jewellery will not be held responsible for loss or damage to an item due to natural wear and tear or negligence. We suggest you check your jewellery or keepsake regularly.


All material on this website is owned by us. Reproduction of any material or information on this website including pictures, website design, logo, appearance and graphics, other than in accordance with the copyright notice, is strictly prohibited.